Privacy Policy
Effective September 22, 2026
Overview
This Privacy Policy explains how YLR Express (YLRE Limited) handles information that you choose to provide through this website and its customer-support features.
Information you provide
When you use Contact, Quote, Sign-up, or Live Chat, you may provide your name, email address, telephone number, company or business name, address, account or service preferences, quote, shipment, or service information, Live Chat or message content, and other information you deliberately submit.
How we use information
We may use submitted information to respond to inquiries and quote requests, support customer onboarding or account setup, coordinate requested shipping and logistics services, provide Live Chat and customer support, send transactional acknowledgements and service communications, operate, secure, and maintain the service, and comply with applicable legal or regulatory requirements.
Service providers
Information may be processed through service providers used to operate the website, communications, storage, support, or requested logistics services where reasonably necessary. We provide only the information reasonably needed for those purposes.
Retention
We retain information for as long as reasonably necessary for the relevant service, operational, record-keeping, security, or applicable legal requirements.
Security
We use reasonable safeguards intended to protect the information entrusted to us. No electronic transmission, storage, or processing system can be guaranteed to be completely secure.
Questions and correction requests
For privacy questions or requests to review or correct information, where applicable and subject to applicable law, contact info@ylrexpress.com.